Get Satisfaction [Infographic]

Financial services giant American Express conducted a “Global Customer Service Barometer” survey of the U.S. and nine other countries to analyze attitudes toward customer service in the transforming economic landscape. This infographic done with Get Satisfaction, explore why there’s a disconnect and what businesses can do to be successful.

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Posted June 21, 2012 by Ben Martin - Social_Ben in category Smarter Business, Social Business, Social Media

About the Author

I am a gadget man, a film lover, Husband and proud father and not least proud to be an IBM'er. Currently working across the globe helping seller to create better connections with clients through the use of Social Media. Please feel free to contact me if I can help I will. (my opinions are of course - my own)

2 thoughts on “Get Satisfaction [Infographic]

  1. pstremus

    Interesting topic during yesterday’s TV news in Belgium on the increase of using social media (especially Twitter) to express dissatisfaction with a company. Complaints via Twitter get priority because “it is so visible to everyone”. Interviewed company is even extending customer support hours specifically for complaints via social media.


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