How Small Businesses Can Improve Customer Support Through Social Media Presence

One of the greatest problems with the traditional customer support lies in the fact that it’s generic, repetitive and genuinely turns people away from the idea of actually filing a complaint, provided that it’s a minor thing. Just the thought of those generic questions and that annoying song that these companies play while they wait are simply too much for some people to handle.

On the other hand, a truly quality customer service, the one with outstanding representatives and a great problem-solving methodology would cost an arm and a leg. This also goes for outsourcing, seeing as how the services of a great customer support agency won’t come cheap. So, all of this being said, what is a small business to do? One of the things they could try is enabling their social media presence to take up a part of this function.

1.    Responding to customer comments

First of all, you need to understand the fact that not every comment about your business is a complaint. Sometimes people just want to ask a question or mention an issue that they’ve noticed. The latter is sometimes quite constructive and it comes completely free of charge, seeing as how all that a person making a suggestion really wants is to get a better product/service in the future.

The greatest advantage of social media comment response lies in the fact that your audience doesn’t really expect them. Imagine having thousands and tens of thousands of followers, the number of comments would be proportional to this, which is something that your audience is not only aware of but can also confirm visually. After all, they can see the comments left by other people. Still, a comment from a member of your staff is a nice gesture. On the other hand, not responding in a traditional customer service model would be outright insulting.

2.    Making one-on-one connections

Another thing that you can do via your social media presence is to make one-on-one connections with your audience. The way this works is also fairly simple. First of all, it’s fairly easy to say thanks to a person who is a loyal brand fan for a longer period of time or to publicly welcome a newcomer. With the help of IM/DM service that all social networks have, you also get to communicate with your audience in real time, which is a great advantage. With the help of chatbots, your audience can even get an instant response, as well as be notified of how long they’re likely to wait, on average.

3.    Social media marketing

The problem with the issue of customer service is the one of trust. Do they trust you enough and believe that you can actually solve their problem? If not, they won’t even bother contacting you, which doesn’t mean that they won’t slander your brand and products all over the internet. In order to avoid this, you need to present your company as a brand that cares about their customers and has a team of technicians ready and willing to leap at any pressing matter that any of your clients can encounter. The best way to go about this is with the help of an experienced social media marketing agency. In this way, you’ll develop a game-plan that will help you address this issue accordingly.

4.    Addressing the issue publicly

One more thing that social media does for you is to allow you to gather data. This means that if a large number of your customers are raising the same question over and over again, you might need to address this issue publicly. Sure, a one-on-one approach will always be superior, however, this can also have a preemptive value. How? Well, people who are asking the issue directly need to be answered directly, nonetheless, those who come to your page after you’ve already addressed this issue publicly will just be able to apply the fix, without having to ask a question.

Naturally, this also gives you an opportunity to solve some problems with your products and services. As the old saying goes, if you’re 100 percent satisfied with your product, you’ve launched too late. Think about it, problems are bound to occur, which is why your audience wants to see how you perform under pressure. With the help of social networks, this is something you can do with ease.

5.    The community

The next thing social media can help you with is to develop a community which is a massive customer support boost. Why? Well, have you ever been to a customer support forum? If you did, you must have noticed that it’s as likely that the problem will be solved by another user as it is that this answer will come from a moderator or a developer. In other words, by simply keeping your community alive, you can create a scenario where someone else is tacking your customer support for you, completely free of charge. This alone is a massive boost that can help you out immensely.

In conclusion

At the end of the day, you need to understand that the problem with telemarketing and landline-based customer service lies in a deeply rooted psychological problem. Namely, millennials and teens prefer texting to talking over the phone. By making your customer support based on the model of social media communication, you will completely transfer it into an environment that they’re fully familiar with. In this way, you’ll make them comfortable and ready to open up. After all, isn’t this what you’ve wanted from the very start?

 

Guest Post by Ian Pearson

Becoming a Better Manager To Motivate and Grow the Business

Whether you have been thrust into management or have been doing it for a little while, then you will know that there is always room for improvement when it comes to management. Learning to manage people to do the job that is required needs more than just telling them what to do. We are all busy and the human side of us plays a part in what we do, and it can be forgotten about when there is a job to be done. So here are some of the things that you can do to improve your management skills to make sure that your team enjoy working where they do, and where you are all able to succeed and get the job done.

 

 

Motivate the Team

 

If you think about it, we as humans only want to do things that we want to do. In many cases, it may just be that if we don’t do something, then it can lead to trouble. But still, it is a factor that motivates us to do something. At the end of the day, though, we will do things because of what we get from them. In life this is definitely true, but in work the same does apply; people will do something because of what they get from it. Your team will want to work hard, but they will also want to get paid fairly, get praise, and other prestige for doing their job well. So to get the best out of your team, you need to understand what motivates them. For some it will be a pay rise or a bonus. For others, shorter term rewards like leaving early on a Friday could do the trick. Know your team and come to know what motivates them.

 

Build Your Team

 

If all of your team members are motivated to do well, then it can get you to a certain level. But the team does need to work as just that; a team. When they work together it can mean that so much more gets done. The objectives can be achieved together when the team do things together and help each other. So improving the team building, and encouraging them to work as a team is a vital part of your role. If people were fine doing things individually, then they wouldn’t need a manager.

 

Creative Ways To Grow The Business

 

There are some standard things that you can be doing in your everyday life as a manager. But you can really inspire and motivate if you are able to think outside the box a little and look for some unique and creative ways to grow the business and to help your tea work better. For instance, are you up on the latest tech that you could be using in the workplace? How about looking for a manager’s guide to augmented reality, as a way to help solve some problems that you might have in the design or creation process? Think outside of the box and you’ll find that it can empower the team and make it a great place to work when convention is challenged and new ways of working are found.

 

Good Communication

 

In a role of leadership, communication really is important. In fact, some say that it is the single most important skill that a manager can have. If you can’t communicate well and get your point across, then all of the above points will all be in vain. You won’t be able to empower or motivate if you can’t communicate clearly about what you are trying to do. So learning to improve your communication skills will really help you.

 

Increase Productivity

 

If you can lead a team to be more productive when they are working, then it is going to be a benefit for a number of reasons. For starters, you can get more done when people are working more efficiently. It also helps your team to stay focused, and can even allow for some flexibility at work, if you allow them to leave earlier when things are done, or they can work from home from time to time too. Flexibility helps people to be more focused, as when they sit down to do their work, it means they are sitting down to do their work and nothing else. When you’re not flexible, they will aim to sort other ‘life admin’ at the same time, decreasing productivity and focus. So find out what works for your team and then you can go from there.

 

Category: Business

Virtual Business Vs Premises: Pros & Cons 100%

With companies such as Basecamp and Zapier proving that virtual businesses can be just as successful and reputable as office-based companies, it’s difficult not to consider the pros and cons of each option. As a business owner or a young entrepreneur – or maybe someone who is still in the process of launching their first company – it can be difficult to choose one working environment over another. When you embrace the potential of an office, you can create a workplace that communicates your vision and personality to your team. An officeless existence requires different communication strategies to establish the necessary feeling of belonging.

While there is no right or wrong answer, it’s essential to understand that not all companies or business structures can perform with equal results in both environments. In fact, you can’t ignore how your internal culture and overall productivity will be affected by any choice. Here’s a short breakdown of the kind of teams and business owners who work best in each constellation.

 

 

Working in a real office engages your team

For local businesses and companies that operate in a face-to-face environment with clients and partners, a physical address with an office enables you to physically bring your team together. In fact, you can quickly develop team-building strategies that can be applied in the workplace, such as implementing a buddy system for new hires. Additionally, you need to create an engaging and dynamic atmosphere which, depending on your work structure, can be part of your team-building approach. Indeed, activity-based workstations can keep your employees open to new projects and encourage them to collaborate. However, offices tend to require regular maintenance and decor renovation to remain relevant and create a positive ambience. For instance, it’s best not to keep your furniture longer than necessary – in fact, you should keep a Magenta self storage solution to make sure you can regularly change your decor elements. You can store the items you don’t need anymore until you sell them. As a rule of the thumb, running an office is expensive, but it’s a practical solution for every company with a client-facing protocol.

 

My virtual office offers international talent access

In comparison, you don’t need to worry about cleaning and decor when you run a virtual office. The lack of premises can save you a lot of money when it comes to maintenance management. However, you need to make sure that your IT systems always deploy the latest and safest technology. Without a physical address, your office is digital, and you need to look after it. A common mistake of digital businesses is to assume that everything that is online is accessible – as a result, their business plan lacks research and strategy, which causes 90% of virtual businesses to fail within 120 days. You need a clear strategic line of action to survive! It would be harmful to assume that an inexpensive setup is synonymous with rapid success. However, virtual businesses are in an excellent position to attract international talent looking for flexible working options. All-in-one, virtual companies are best suited to startups, small companies and service, and IT providers.

 

The bottom line is that, as a business owner, you need to be aware of the advantages and risks of each setup. Be careful to ensure that your business structure matches your office situation. Physical premises need their team to feel part of the company; virtual offices value flexible collaboration.

 

Category: Business

Smart Investments that your Business Needs to Make Right Now

When you operate a business, you need to make sure that you are always making smart investments. If you aren’t able to make smart investments on a regular basis then this will only compromise your business in the future and this is something that you will want to avoid. If you want to find out more then you can take a look below.

CCTV and Security

CCTV is a fantastic investment because it could easily deter vandalism and you may even find that it helps you to avoid potential lawsuits in the future as well. If you are not sure what security you need then consider looking into CCTV as a minimum and also make sure that you have it installed outside your car fleet storage areas, warehouses and business entrances. If you operate a retail store then you will want to have it installed inside as well as this can help you to prosecute shoplifters. Sure, security may cost you, but it can help you to save in the long-run and you would be surprised at how easy it is for you to get a full system installed in less than 24 hours.

Energy and Water Savings

The more you can do to save now, the better. After all, your business future will probably depend on the decisions that you make right now so this is a very important concept for you to take into consideration. Some of the investments that you need to be looking into here include large water tanks and even energy efficient products. The main reason for this is because it could save you a ton of money in the future and the earlier you invest, the more you will save. Of course, anything you can do to make your company more green is well worth the money and when you do put the work in to try and enhance your business efficiency, you will soon see that the results pay for themselves.

 

 

Technology

You should always be investing in new technology. If you do not try and stay up to date with the latest technology then your business will fall behind and you also won’t be operating as efficiently as you could be either. If you want to get around this then you need to continually upgrade your computer systems and even your warehouse management systems as well. This could involve installing faster systems or it could even include doing updates. Either way, staying on top of the latest version is so important because every single time you upgrade, you also get access to a ton of new security upgrades and features as well and you can’t really put a price on your customer data protection.

Of course, the more effort you put into making sure that your business is making the right investments, the better. It doesn’t matter whether you own a small business or whether your business is getting bigger by the day because the choices you make right now will have a huge impact on your future.

 

Category: Business

It’s Time For Businesses to Treat the Environment Responsibly

 

Unless you have been living under a rock for the last 5 years or so, you should surely know that the environment is in grave peril. Not only are the oceans filling up with plastic but the land is filling up with waste, the air is filling up with fumes and unless we do something about it the prognosis isn’t good for the planet or any of its inhabitants.

 

But pointing out that our habits are killing the planet seems to be getting us nowhere. Focusing on the solutions rather than continuing to rehash the problems would certainly be a good start but the thing that will really make a difference is action and change.

 

Though businesses are not the sole cause of the changing environment, and individuals must take some responsibility too, businesses are in a good position to set a good example. Plus, given the scale of business, there is plenty of room for small improvements that will have a big impact.

 

Whether you are a small company of just one person or a large conglomerate with offices around the world and a huge network of suppliers and clients, your business can make a difference.

Waste and Resource Management

Every business produces some form of waste. From the small town baker who throws out a bad batch to a massive construction company that requires soil removal before it can get started on the foundations. But no matter what type of waste your business produces, it is vital that it is dealt with responsibly and in an environmentally friendly way.

 

The waste hierarchy is a good place for you to start. This is essentially a list of priorities you should work down to find the most suitable method for disposal. A very basic version of this might include:

 

  1. Reduce
  2. Reuse
  3. Recycle
  4. Recovery
  5. Landfill disposal

 

So, if you can reduce the amount of waste paper (for example) this would be ideal but, reusing waste paper for making notes is a close second best. Then, recycling the paper should be the next priority.

 

But what if the product cannot be recycled? The next phase is to recover the waste which essentially means burning it in order to produce energy. While this isn’t as environmentally friendly as the methods higher up the hierarchy, it is better than landfill as it does at least put the waste to another use and may replace some fossil fuels. In fact, some countries like Sweden and China are importing waste for this purpose.

 

The last option for waste disposal is landfill. Unfortunately, landfill is the only option for some types of waste, particularly hazardous waste which must be kept secure. The main thing is that you choose the most suitable method from this list, working down the list of priorities. This way you can ensure that you are using the most environmentally friendly method of disposal.

Schemes to Improve Environmental Impact

As well as ensuring proper waste management methods, businesses should also look at schemes to make their business more environmentally friendly. This might include choosing to manufacture products closer to home or reducing the amount of packaging used to transport as well as present your product to the consumer.

 

A simple swap from a non-recyclable plastic to a recyclable polymer could be a really great start to your scheme but there are plenty of other material swaps you could go for too. Many countries around the world are bringing new methods for reducing the number of single-use plastics with single-use plastic bags the focus of many campaigns. Though the route has been bumpy in Australia so far, the example that the rest of the world is showing is a big hint to businesses here too.

 

If you have a large supply chain, you should also endeavour to make sure that your entire network is as environmentally friendly as possible. This may mean that you need to change suppliers but sometimes this can lead to a better deal and it is certainly a better deal for the environment!

 

You might also like to consider schemes to offset your carbon emissions. For example, you could plant trees to balance out the amount of carbon you produce. In fact, there are companies that will plant the trees for you such as Greenfleet. Anything you can do to reduce the amount of carbon you use, from planting trees to reducing packaging will help to reduce your impact on the environment.

Clean Energy and Reducing Pollution

In order to run properly, many businesses require a lot of energy. Whether this is to run an office full of computers or large machinery, the fact is that unless you are using clean energy sources, your activities are having a negative effect on the environment.

 

While you might not be able to install solar panels (for example), you certainly can switch to an energy supplier that offers clean energy. There are now lots of energy suppliers who are offering energy which is entirely renewable and may not even have a contract to purchase fossil fuels. You can see a list of such companies here.

 

Reducing your energy requirements should also be a part of your plan. Swapping to energy saving light bulbs in an office is one option but there are plenty of other things you can do too. Switching to more energy efficient machinery is a good option where possible and keeping equipment well maintained is also excellent for reducing energy consumption.

 

While environmental impact should probably be high on your priorities, the fact is that as a business owner, you are probably most concerned with the bottom line! And here you won’t be disappointed. Clean energy might be a large upfront investment but the expenses are coming down quickly and the savings are passed onto customers.

Introducing Modern Solutions

Though technology might be to blame for some of the environmental issues we are currently facing, it is also the best way to improve the situation too. Replacing old technologies that guzzle fossil fuels with electric versions can help to reduce your carbon footprint; updating technologies to more efficient versions can help to reduce your overall energy consumption; using modern recyclable materials is an ideal way to reduce your waste.

 

But technology is only the beginning. Simple ideas like introducing flexible working or opportunities for your staff to work from home are also perfect for reducing your environmental impact. It might be surprising but by giving your staff the chance to avoid rush hour – or not get into the car at all – their carbon footprints are reduced.

 

Getting into good habits as a staff is ideal for the environment. Not only can they take their new excellent environmental ideals home with them but they can be a part of spreading the word.

Spreading the Word

The more everyone does to help the environment, the better and by spreading the word about your own environmental efforts, you can be a part of a bigger change. This isn’t just about you telling others what they can do but also taking their ideas on board to improve your own standing. The more businesses can use their networks and contacts to spread good ideas and intentions, the faster progress everyone will make together.

 

Creating an environmental policy that outlines your intentions is also a good idea. Large companies tend to be a little better at this but there is no reason that smaller companies can’t do the same. Having a document that lists your schemes and goals in regards to the environmental impact you have will help you to induct new staff to your ideals. The document will also serve to inform your clients of your environmental credentials.

 

We humans struggle to imagine the consequences of climate change and how we affect our environment simply because the problem is so vast – expanding across an incomprehensible timeframe and space. It often feels like throwing a single-use plastic bag away or choosing to use fossil fuels instead of green energy can’t possibly be having that much impact.

 

The problem with this is that all these small actions are cumulative. Your one bag might not be too much of a problem but the human population uses 5 trillion plastic bags per year (we are already up to 3,410,000,000,000 in 2018).

 

When you look at the problem this way, it is clear that even small, token actions, if taken by everyone and all businesses, can actually have a huge impact. Imagine if no-one used single-use plastic bags anymore but chose to use recyclable paper bags instead. Wouldn’t the environment be better off?

 

No matter what you do or how much you do, you should never underestimate the impact your business can have. 2018 is definitely the moment for businesses to step up and begin to do more. It is not melodramatic to say that time is running out and anything we can do to prevent further damage to our only home planet will help.

 

Now it’s your turn.

Category: Business

Here’s How You Ensure your Own Business Success

Running a business is not easy to say the least. After all, you have to think about how you are going to establish your company and you also need to think about your funding, your customers and even your employees as well. If you want to give your business the highest chance of success then you can find out whatever you need to know, right here.

Have a Written Plan

If you don’t have a plan then your business idea will only be a dream. You don’t have to write a full book here, but it does help to have a few pages that will help you to outline any specific objectives that you have. You also need to try and outline any strategies that you have and any money that you need to set to one side. When you have done this, you can then have a clear idea as to how you are going to progress into the future and you can also work out how you are going to achieve your goals as well. if you do not have a written plan then you will not be able to get to where you need without compromising your business. Of course, when you do have a plan, you need to make sure that you don’t follow it 100%. Sometimes you may need to divert from your plan in order to achieve the goals that you have set out, and this is completely normal.

Delegate

Delegation is so important. So many employers micromanage their team instead of delegating to them and this can make it even harder for you to get any job done. You need to stay on top of your organisation and you also need to make sure that you are putting the work in to try and make sure that every employee has the resources they need. This may mean investing in additional training and it may also mean spending more money on certain departments but either way, it is well worth it. When your employees are able to work seamlessly alongside your business, you will achieve so much more in the day and you may even find that you are able to operate much more efficiently as well.

Hiring the Right Team

If you do not have the right team working by your side then your business will never be as successful as you want it to be. If you want to get around this then consider looking into a recruitment firm. If you need construction labour hire then they will be able to source the finest employees for you and this can save you a lot of time. Of course, it’s not just the qualifications that you need to look out for, because you also need to take into account their personality and whether or not they are going to work with the business structure that you have. After all, you could have the most qualified team around but if they do not work well with one another then they won’t be doing your business any favours and this can have a huge impact on your success.

 

Category: Business

Vital Things To Know For Going From Virtual Business Owner To Having A Business Premise

A high percentage of business owners start out working from home and running their business virtually because by doing so they can significantly reduce the cost of overheads and make it far cheaper to launch and build a successful business. However, as a business grows, often it can outgrow being run remotely, as you begin to require further support and assistance, which is when you might start considering investing in a commercial business premise.

 

While the fact that you’ve launched and built a business up from nothing and have now got to the stage where you need a commercia premise is extremely exciting, it’s important to understand that there’s a lot more to getting a dedicated business premise than meets the eye. Bearing that in mind, there are some vital things that you should know when it comes to going from being a virtual business owner to having your own business premise.

 

Photo source: Pixabay

 

No more solo

 

Until now, you may have been able to get away with running your business solo but the fact is that once you move your business to a commercial premise this will no longer be the case. You can’t run a business single-handedly in this kind of environment, you need help, especially if you want to give your business the very best chance of success.

 

Even if you only take on a small team, such as a personal assistant and a couple of team members to help you with the day-to-day running of your business, it’s a start. If you are going to make the most of your new business premise, you need to utilise them by having extra help on hand to boost the speed at which your business grows.

 

Cleanliness and maintenance is key

 

Whether you will have other business owners visiting your business premise for meetings or you will have customers coming to see you in your office, it’s crucial that you create the right image. That’s why your business premise needs to be clean and properly maintained. If you can’t manage your commercial property maintenance yourself, it could be worthwhile outsourcing the task to a specialist company, to ensure that it’s properly taken care of.

 

First impressions matter, which is why you need to ensure that when people visit your business premises, that they like what they see. Whether you’re attempting to find new team members to take on and are holding interviews, have a meeting with your investor, or have potential customers popping in, it’s essential that your place of work creates the right impression.

 

Money management is key

 

Yes, your business is doing well, which is how you’ve managed to afford a business premise of your own, but that doesn’t mean that you should stop taking money management seriously. If you want to give your business the very best chance of success, it’s vital that you take money management seriously and are smart about how you spend.

 

If you’re not sure how to manage your money yourself, there’s plenty of support available. There’s no shame in taking this support, it’s just a case of making sure that whatever you are doing will help to make managing your finances and staying on budget more doable.

 

Going from running a virtual business to having a business premise is a big change and one that will take a little adjustment. Hopefully, however, the tips above will help you to do that more seamlessly.

Category: Business

Protecting Yourself as a Freelancer

When you think about the majority of large organisations, they all invest a fair amount of energy in protecting their interests, for instance, most retailers will have a loss prevention strategy that reduces theft from consumers (and employees) whilst the majority of professional companies will have professional indemnity insurance to protect their interests in the event of a claim being made against them.

Freelancers, on the other hand, tend to have a more amateur paradigm when it comes to protecting themselves which is perfectly reasonable, yet they leave themselves wide open to the same risks many large companies do – such as the risk of a negligence lawsuit being filed for work they’ve undertaken which is not considered up to scratch.

The majority of freelancers tend to learn from their mistakes, in receipt of reasonably tough experiential lessons – yet as with most things in life, prevention is often better than cure, and therefore it pays to have some prophylactic measures in place to protect yourself as a freelancer.

 

  1. PROTECT YOUR COMPUTER

There are a number of risks you must protect your computer from, which is likely the engine room of your entire freelance set-up… risks such as virus attack, data loss, theft and accidental damage – all of which could render you unable to work and/or losing substantial digital assets you’ve poured sweat, blood and tears into creating, to just vanish.

The best antivirus software for windows 7, for instance, is in high dispute whereas protection for Mac computers tends to be a less debated topic on the basis they are known for being more resilient to viruses and the like.

When it comes to protecting your computer, one of the most sensible things you can do is insure it against all risks, yet this won’t usually result in the precious data being recovered, which is often what people value the most.

Therefore, it’s imperative you back-up regularly, and whilst everyone screams this from the rooftops, it’s interesting how many people have not backed up their computer for ages, and kick themselves if their device is taken.

With regard to damage, people always imagine it wouldn’t happen to them, as they are too careful – yet, accidents do happen and sometimes they aren’t even our fault.  It’s therefore important to rely on insurance and regular back-ups to protect your computer, rather than a misplaced faith that nothing can go wrong.

 

  1. PROTECT YOUR HEALTH

The most important aspect of your freelance organisation is not your marketing, your equipment, your service or product – it’s you.  As a freelancer you are at the heart of your organisation and therefore, looking after yourself is imperative to protecting your business.  

The challenge, unlike employment is that if you get sick, you aren’t usually able to make money as most freelancers are trading units of their time in return for money – meaning if they stop trading units of time, they stop receiving money.

Therefore, as a freelancer, it’s much more imperative you look after your health, as there is no safety net to fall back on unlike employment which tends to pay sick pay.

 

  1. PROTECT YOUR SERVICE WITH INSURANCE

You might not feel you need insurance, as a freelancer, yet if you are providing a product or service then it’s a good idea to look into relevant insurance such as public liability and professional indemnity protection.

 

Category: Uncategorized

Business Booming? Here’s What To Do Next

When you find that business is doing well, it can come as a bit of a shock. Because when you first start your business, you know that you could be in it for the long haul. It may take you a lot of time to really get things right. And you may be okay with that. But when you surprise yourself and you find that you end up doing really well, it can be really cool. Yet, you may not really realize what you’re going to do going forward. Because you could be planning to keep your head down and work really hard for a long time, rather than hit your milestones on time or early. So if this is where you’re at right now, here are some options that you can consider from here.

 

  1. Continue To Grow

So the very first option you have, is something that is really simple – but that will also benefit your business. And that’s to just continue doing what you’re doing, but on a much bigger scale. So maybe you know that what you’re doing in business is really working right now? When that’s the case, why not amplify what you’re doing? Increasing your marketing budget and looking to push your reach to generate more sales could be exactly what you need to do right now.

 

  1. Launch A New Product

The next thing you could do, would be to create a new product or service. Maybe you’re doing really well with what you’re doing right now, but you know there could be a new product or service that complements your current offering. You could even test the idea with your existing customers to see if it would be something that they’d be interested in buying from you.

 

  1. Go International

Or, as a continuation from the first point or the next step on for that, you could also look to go international. Maybe you’re just offering your product or service or business activities to the country that you already live in? Then why not think about going global and offering everything to overseas buyers that you may already know are interested in shopping with you.

 

  1. Sell Up

Something that some people will be interested in when they find success, is selling. Now, you may wonder why you would do this when you’re doing well. But it could be a great move for you. Find out what your business is worth, with someone such as AFH Wealth Management, to help you decide. If the price is right, maybe it’s a no brainer for you?

 

  1. Start A New Business

And lastly, you may want to think about starting a new business. Do you love the idea of setting up a new business and going into something completely different? Maybe you’re a serial entrepreneur and moving onto your next project is exactly what you want to do. Whether you decide to continue to grow your business or sell it, another venture into something that you’ve always wanted to do could be perfect for you at this stage.

 

Category: Business

Process, Process, Process: How You Can Get It Right In Your Business

Starting a business can be such an exciting time for any budding entrepreneur don’t you think? It is a time where you get to see how much you can thrive, how you can build something from nothing into a success and to be proud of your achievements. But, so many businesses can fail in their first year and often that can be down to a lack of process and attention to detail. I wanted to share with you some of the processes you may want to incorporate into your business to ensure that get things off on the right track.

 

 

Process when it comes to manufacturing

 

Not all businesses that are started will have an manufacturing element to them, useless of course, that is your business or you decide to manufacture your own products. But, this could still be a possibility for the future. Manufacturing requires precision and detail, especially when it comes to the machines you use such as non contact measurement systems. Having the right process in place for the manufacturing line, as well as enduring that any risk assessments are done is an essential part of this side of your business.

 

Process when it comes to marketing

 

Marketing is an important part of your business as this is what will essentially help your business be seen in the mass market. You could choose to focus on the digital side of things, which is the way many businesses are going these days. A strong social media campaign teamed with a responsive website are two key ingredients to ensuring that you put the right process in place.

 

Process when it comes to handling employees

 

You also need to ensure that you have some form of process in place when it comes to handling employees. A business may just start out with just you and your ideas, but if you take the right steps it will soon grow. This means that you need to start thinking about how treat your staff, the working conditions and having a responsibility for their health and safety when they are in your workplace.

 

Process when it comes to your own work ethic

 

We can all get a little complacent at times, but when it comes to your business you really need to ensure that you have process in place for your own work ethic. How do you remain focused? How do you remain calm and collected in tough situations? Knowing what works for you will help you to develop your own process for when times get tough or when you need to ensure that you do all that you can.

 

Process when it comes to the day to day running of your business

 

Finally, make sure there is some sort of process in place for the day to day running of your business. This could be things like sales or general meetings daily. It might be stock checks or website audits. Even looking through insights on things like social media to ensure that you are getting the best possible reach for posts.

 

I hope that these tips will help you put the right processes in place for your business.

Category: Business