How Does a Business Bounce Back From Adversity?

If you’ve ever tried to run a business in the past, then you’ll know the struggle that’s involved with trying to keep yourself afloat. So many things can go wrong. For instance, you could discover that your business is failing because a new competitor has appeared that promises more than you can offer, or maybe you have a disgruntled employee toying with your business’s reputation in secret. Maybe there’s a storm brewing on social media that is dragging out your company for criticism, or maybe there’s a literal storm coming your way that could shut the power out of your office.

Whatever the situation may be, it’s important to learn how to bounce back from tough situations. To help you out, here are a couple of useful tips to follow.


Have a plan ready


When misfortune strikes, you want to be ready and waiting so that you can get your business up and running again as soon as possible. For instance, if your company makes regular use of its own transportation vehicles, it might be worth having a fuelbox on your premises to act as a fueling station for the vehicles. This is usually cheaper than filling up the tank at a commercial petrol station, and it’s far more efficient because your drivers won’t need to make a stop at another location in order to get fuel. If you want to take this a step further, then you can also apply it to other parts of your business. For example, if you have a lot of computer hardware in your business, then you might want to consider befriending a local computer repair store that is willing to visit your location to perform on-site diagnosis and repairs. Whatever it is, make sure you have a plan ready for these situations.


Have a way to stay in touch

If something horrible happens such as a fire tearing through your building or blackout that knocks out the power, make sure you have a way to continue working. Going mobile is one of the cleanest and efficient ways of continuing a business even if the power’s out. You’ll still have access to mobile internet, you can still browse the internet and speak with customers and clients, and your employees can continue working. This is also important for when your employees or other key members of your company can’t come into work, or if they’re away due to an accident. Make sure you stay in touch with your entire companY and ensure you never lose contact with your customers.



Accepting and learning from mistakes

People always make mistakes, but what we learn from those mistakes and how we deal with adversity is what defines our companies. There are businesses that have gone through hell and back, only to rise from the ashes and become a business worth talking about. Yet there are also some businesses that fall from grace and find it hard to ever recover their former fame. Whatever happens, make sure you learn from any mistakes you made and try not to throw the blame around on others like your employees or competitors. You are in control of your own fate as a business owner, so you need to learn how to bounce back from adversity.

Eco-Friendly Business Is About More Than Just The Environment

Climate change is a contentious issue at the moment and the majority of researchers agree that we need to be making drastic changes to the way that we do things. There are things that you can do on a personal level like reducing energy uses and trying not to use your car as often, but even if everybody on the planet did that, it wouldn’t solve the problem. Businesses contribute to climate change much more than we do as individuals so it’s more important that businesses become eco-friendly. As individuals, we can continue carrying small measures (like giving eco friendly gifts uk, etc). Business owners are often apprehensive about the idea of going eco-friendly because there’s a perception that it will make your overheads higher and eat into your profits. However, that’s not always the case and there are a lot of changes that you can make which will actually increase profits while they reduce your carbon footprint. If you haven’t started moving towards green business yet, here are a few reasons that you definitely should.


Every year thousands of acres of forest are cut down to make paper, most of which is used in offices around the world. It’s a big problem but it doesn’t have to be because there are plenty of ways that you could reduce paper usage easily. Companies like Ricoh Printers can reduce the costs of your printing and you can massively cut down on the amount that you need to print by going digital. You can replace all of the paper correspondence in the office with emails and save yourself thousands every year.

Eco-Friendly Goods

Manufacturing processes that aren’t eco-friendly are the biggest hurdle to overcome when it comes to climate change and although it is usually more expensive to produce your goods in an environmentally responsible way, you could lose out if you don’t. Consumers are increasingly demanding eco-friendly goods from companies so if you can’t offer that, they will go elsewhere. The extra manufacturing costs will be outweighed by the increase in sales that you will see if you start going green. Goods and packaging that are made from recycled materials are far more likely to sell than those that aren’t so there’s no use producing goods for a reduced price if you aren’t going to sell any. Customers also like the idea of dealing with a socially responsible business rather than one that doesn’t care about environmental issues.  

Energy Usage

There’s no downside to reducing the amount of energy that you use in your offices. It’s great for the environment and your overheads will drop by a huge amount. Making simple changes like installing LED light bulbs instead of standard ones makes a big difference. They’re quite a bit more expensive to install but after a few months you will have made that money back and you’ll start saving. Installing timers on the lights is also a good idea because it means that nobody will leave lights on and cost you money unnecessarily.

Tax Relief

In an effort to encourage businesses to operate more responsibly, the government offers certain tax relief if you make steps to improve the carbon footprint of your business. You can get tax breaks for various things including reducing your energy usage and buying eco-friendly manufacturing equipment to use instead of your current process.

When you combine all of these benefits, it’s clear that going green is the right option for your business.

Sole Trader? You Need These Marketing Tips, Then!

If there is one thing that sole traders know all about, it’s micro managing their budgets. Starting out alone is not easy and as a sole trader, you are probably going to be hit with deadline after deadline as business begins to snowball. It’s for this reason you have to get smart about your marketing plan.

Being on a budget doesn’t necessarily mean you have to skimp on your marketing budget – you just have to be clever about where you put your money. A lot will depend on the nature of your business as to what you need, whether you require SEO for lawyers as part of setting up your own practice, or you need a website built for your company. You can bolster your marketing plan with a lot of thought and we’ve got five great ways you can do that for your plan next year!

  1. Content Marketing: Sole traders can do more for their business profile by simply investing a little money into content marketing. You can create exciting content that is also compelling if you are a sole accountant, especially around the time to renew taxes. If you are working as a criminal defense lawyer with your own practice, then you could write content that fits what you offer, which in this case is primarily about criminal cases. Customer engagement is so important and if you can do that while linking it back to your services, you’ll soar in your sole trader business.
  2. Company Website: It takes about five seconds for a company to make a good impression and as everything is moving online, your website should pop. By adding a few more bells and whistles to your website, you can impress future clients and customers at once. Some of the whistles you can offer include live chat services, review platforms and a video explaining who you are and what you do.
  3. Blog: Personality is important for a sole trader – you need to be able to stand out. Starting a company blog about the cases you have dealt with and changes in market trends for your industry can help clients to learn more about you as well as offer you serious credibility.
  4. PR Campaigns: You need to be able to handle your own PR if you are working by yourself, and by having a strong media release and time to put toward your media campaign, you can really make your company shine.
  5. Collaborate: It’s common knowledge that it is cheaper to keep your current customers and clients happy. Collaborating with other businesses similar to your own that offer unrelated services, is a great way to network and learn to nurture your clients in the way your competition does.

Marketing doesn’t have to be difficult for a sole trader, you just have to be willing to learn where you should be putting your money. There’s no reason for you to blow your whole business budget on huge campaigns, it’s about learning where you can be smart about your cash. Sole traders the world over are promoting their businesses effectively with these ideas!

Small Business Outsourcing Mistakes You Need To Avoid


If you outsource the right way, it can be an excellent method of cutting costs, growing your capacity, and taking advantage of expertise that you usually wouldn’t have access to. However, if you don’t take care, and you’ll usually wind up piling on costs, damaging your rapport with customers, and sometimes driving your business into the ground. Here, we’ll look at some of the most common outsourcing mistakes, and how to steer clear of them.

Outsourcing Functions That Have Contact with the Customer


Fulfilment of orders makes contact with the customer, but indirectly, compared to functions like resolving a complaint. Generally speaking, you should try to avoid outsourcing any function that makes direct contact with the customer. There have been countless businesses that outsource customer service functions, and have it blow up in their faces immediately afterwards. As a small, developing business, you can’t afford anything less than outstanding when it comes to customer service! If there’s anything that makes direct contact with your customer base, do everything you can to keep the function in-house. Results may vary, but when you’re in the early stages, this is one risk you don’t want to take.

Not Providing Enough Guidance

Outsourcing is only really successful when it’s guided by a set of rules, instructions and standards. This only becomes a problem when businesses don’t take the time to put this guidance into place. As a general rule of thumb, if you already have set guidance for a certain in-house process, assume that you’ll need double the amount when outsourcing it. You don’t want to have to reach out to professional negligence solicitors just because you leave out one or two crucial details! When you’re running a small business, a lot of rules can go by unwritten for a long time. When outsourcing, everything needs to be written!

Failing to Measure


By its nature, outsourcing hides work away from the business owner and their management. This isn’t necessarily a bad thing, but it does present a very potent need for measurement. Without a system for measuring performance, you’ll have no real way of telling how much the outsourcing company is doing for you. Determine how you’re going to measure their performance, and periodically check on these metrics. Depending on what you’re outsourcing, you may be able to deploy secret shoppers, and have people experience their work first-hand.

Depending on Them Too Much

You wouldn’t stick to a single supplier for a business-critical material or product, and you certainly shouldn’t do the same when it comes to outsourcing work to companies. What would happen if the company you’re outsourcing to suddenly went bankrupt, or if your activity went through a sudden spike they wouldn’t be able to keep up with? Though you may get comfortable with a business you’ve been outsourcing to for a while, it’s important not to lean on them too much, and to have redundant capacity in place. If you don’t have plans in place for a range of “what if” scenarios, then you’re way too exposed.


It’s Never Too Late to Make Changes to Your Business

Whether your business is one year old or one hundred years old, it’s never too late to make changes to it. It’s never too late to take it a new direction. It’s never too late to rebrand it. To do so, you just have to be brave enough to admit that a change is needed. You must then be brave enough to begin the changing process. And once this bravery is garnered, that’s half battle won — but it’s not all the battle won. For advice on how to win the whole battle of making a change, make sure to read on.


Change direction


Sometimes, when things just aren’t going in the right direction, it’s a good idea to change direction completely. And this is something your business can do, no matter how deep it has gotten into its current direction. To change direction, you must be willing to always be on the lookout for opportunities that are brimming with potential. You must then be willing to adjust and alter your current business strategy in order to facilitate these opportunities. This could mean doing something you’ve never done before, like outsourcing. Or it could mean tweaking the way you generally do business — from the way you train your employees to the prices you set. The point is, you must always look for new opportunities that sprout up organically, and then you must do all you can to incorporate them into your business.




However, sometimes a whole new direction isn’t needed or necessary. Sometimes, a simple rebranding will do. And rebranding is something that all businesses can do, no matter where they find themselves in their history timeline. And there are many reasons why rebranding takes place: the main one being because the current branding has gone stale or become outdated and a new brand presence needs to be secured. Rebranding is a way of altering perceptions. It is a way of attacking a new market and gardening attention. A corporate branding agency would help you to garner such attention through the rebranding options and ideas they offer. But they wouldn’t just garner attention. No, they would help you to maintain it as well as influence the perceptions of those who give you attention and build loyalty to you within them. Rebranding is something that is pivotal if future growth is in your business plans. And if you want your business to find continued success, then future growth must most certainly be in these plans.


Making a change when it comes to your business, no matter how hard it may seem in the present, may turn out to be the linch-pin of its future success. It may turn out to provide you with the goldmine you most desperately need. It may help you brand your business in a way it has never been branded before. Making changes is never a bad thing, in both business and generally in life. So, never be afraid to make them.


4 Things That Your Business Website Needs To Succeed

If you have a new business, then marketing will need to be part of your business plan. You could have the best business plan in the world, but if no one knows about you or your product or where to find you, then it will slow the progress of your business quite a lot. Which is why a website for your business is really paramount. Gone are the days of simply just having a website, though. There are many different things that you can do to help give your business a boost, through the use of your website. So here are some things that your business website should be doing, as well as a few tips and tricks.


Slick Design

If your website is quite basic and outdated, then it will reflect on what your customers think about the business. The first impression for many people will be the website, so you want it to reflect your brand and give off a good first impression. You need to also think about how responsive your site is and make sure that it is mobile friendly. You also need to think about things like pop-ups or slow loading pages. It might be worth changing host if this is a problem, simply because it will put people off. We live in a fast-paced modern world, and no one has the patience to wait a while for a page to load.


A Blog

As well as your main front page of your website that will talk about your brand or product, and perhaps you have a shop or other pages on your site. But a blog needs to be one of those other pages. Having a blog is a great way to share relevant content and potentially attract new customers. Any SEO consulting services will tell you that you’re likely to rank higher on a search engine when you have more backlinks to your website too. So that can be linking to other pages on your blog, as well as previous blog articles you have written. It gives your business a different dimension and increases your visibility. So it is a win-win situation really.


Simple Web Address

Don’t over complicate things when it comes to your web address. You need to think about having your web address be the same as your brand or business name. If it is too far off, it will be harder to find. So keep things simple, and it will be easier for your customers to find you.


Social Media Details

While having your business contact details on the site is important (a phone number and address), these days you do really need to have details of all of your social media handles. Even better if you can just get an icon that will click through to the platform itself. Many of your customers will be on those platforms and would rather use those for customer service and keeping up to date with things. So they are pretty key these days.

The Art Of Delegation


When you have created your own company from scratch, built off nothing but your ideas and your determination to succeed, the idea of delegation can seem like a scary word. When you begin in business, almost everything is about you and how well you can do it. It’s your vision, your plans, and your way of figuring out what your next steps are.

If you are very lucky, then the growth of your business will be rather straightforward. You’ll make more money, satisfy more orders, increase your reputation and everything will rather bloom from there. Business, when it’s done right, doesn’t have to be complicated.

When you get over the initial problems of establishing a business, it can feel like you have got smooth sailing from this point on. You’ve cruised past the choppy waters of investment hurdles and now you’re into your second or third year. You know what you’re doing, your business is ripe for expansion, you’ve even been able to take on staff… ah, that’s where the problem hits isn’t it?

You have been there since your business was nothing but an idea you had and wondered if you could do something with it. Now, you have staff, people who have their own visions for the future. You have to share everything you have built up and – well, it can be tough to let go.


What’s The Alternative?

Say that you point-blank refuse to listen to the points below and think that you can manage just fine without having to delegate to staff. You might think that you can be the spider at the centre of the web and everyone can do a little bit, but you’re always going to be there with overall control. You don’t have to relinquish anything; you can do it all.


That, of course, is what it will come down to: you’ll try to do it all. You’ll try to be everything to your business as even if you have the staff, without learning to delegate, you won’t properly feel that you can trust them. So you’ll find yourself overly involved in customer complaints, trying to run your own SEO campaign, worrying about how nutritious the office snacks are…

No one can be everything to their business. There isn’t an alternative; you have to learn to delegate, or your business will die. It’s that simple.


So How Do You Learn To Delegate?

1) Take It Slowly

Don’t expect that you will suddenly wake up one morning and feel comfortable handing over control to a member of staff on huge issues. You still retain your business acumen and you’ve still got plenty to contribute here, so there’s no need to deliberately sideline yourself.

Just start gently, with small tasks and decisions. Ask for someone’s input and (providing they are not absolutely and obviously incorrect), follow their advice rather than looking for your own solutions. You will soon see that the business doesn’t crumble because you have let others use their initiative, rather than solely relying on your own. The more successes that happen as a result of your delegation, the more you will be emboldened to continue to delegate.


2) Have Red Lines

If you have struggled to delegate in the past, even by taking it slowly, it’s unlikely you’re going to be able to totally overrule your gut instinct to protect. So you need to channel it, by giving yourself a set of “red lines” that you will never delegate tasks from unless you feel completely comfortable to do it.


You could grant yourself the full final control of hiring decisions or the focus of your SEO strategy; you can be as involved as you want, providing there are some areas where you cede control and decision-making powers to another person. With any luck, you’ll feel more reassured when you know there are some areas that will continue to fall inside your control.


3) Tell Your Staff


You don’t have to be infallible with your staff; you can tell the most senior that you are having issues delegating and that they should be aware of that. Not only does this ease the burden of worry from being yours alone, but they might have intelligent suggestions related directly to your business that could really help you. You never know – it might be delegation itself that gives you the answer when wondering how to delegate.


The Fundamental Skills To Look For In A New Payroll Professional


What matters most in your firm? Is it exceeding your profit margins? Is it keeping your shareholders happy? Is it having positive customer relations? All of these are surely very high on your list, as they should be. But what makes a firm operate day-to-day? Of all the ingredients that go into making an enterprise pie, which, when taken out of the recipe, would cause the pie to collapse in on itself?

The employees.

Good employee management is one of the most underrated aspects of keeping a workforce operational. Over time, little problems can develop into significant problems. A missed payment here, a too much overtime, or even too little positive reinforcement can lead your employees to think that they are undervalued, underappreciated and overworked. It’s not hard to imagine that over time, this can results in them leaving or even litigated against your for the money they’re owed.

To best tackle this, it’s important to have solid payroll systems in place. There are many ‘payroll software’ packages available these days to help you automate this to some degree, but for the most part, software isn’t going to have a single hope of navigating the nuances of employee personality or particular situation that needs to be rectified. For that reason, it’s important to hire great payroll consultants. But what should you look for in a new payroll employee?

We’d argue these 3 skills.



Your payroll employee should not only be on top of his or her game when it comes to the nuances of payroll, how it can be effected and the remedies that should be taken to counteract. Not only that, but the consultant in question needs to be able to articulate simply what they are doing to rectify those issues with you as owner and the employee who is affected.


They need to be amiable and approachable about these issues, and leave the employee feel like they are better educated about what happened and that they received a stable fix. In circumstances that can’t be resolved for a time, they need to help keep your staff patient and positive knowing that a fix is on the way.


Paying your employees needs to be resolved quickly. If an employee is unhappy about the speed to which their query was settled, they will let you know about it, and in no uncertain terms. It’s for this reason that your payroll consultant needs to understand the importance of the work they do, and how fast their turnaround should be in new calculations if needs be. For managing larger teams, they need to be deadly organized, to the point where their work might look like a military operation. Be sure to ask for examples of when they’ve resolved issues promptly before now for best success.


Mathematical & Digital Fluency

Of course, it goes without saying that your payroll employee needs to be good with numbers, and able to calculate in aggregate salaries, taxes, insurances, etc. However, they also need to be suitable to work with the aforementioned software packages that are popular within their discipline. Ask them for their computer program experience. A qualified professional should be able to grapple with the most important systems you need.


Follow these tips, and you’ll find a brilliant payroll hire in no time.


Will You Be Remembered?


It’s important, perhaps even crucial that your business stands out and makes an impression on the market. You need customers to remember your company when they think about a second purchase. Or, that they recall the name of your business to search for it if they saw one of your advertisements. This is all about making your company as memorable as possible, ensuring that the name of your business rolls off the tongue of your customers. Or, that they think about certain brand qualities when they see the logo of your company.


So, the question is how do you make your business memorable. Well, there are quite a few approaches to this problem. For instance, you should think about certainly think about psychology. Certain things are more memorable to us than others, and we’re going to look into how to use these factors to your advantage. But before we get to that, let’s think about you. The person running your company that people see at the head of the business does matter. You need to make sure you are appealing as part of the brand.

Part Of The Work Force, Part Of The Brand


So, how do you make yourself as interesting as memorable as possible? Well, the first step is ensuring that customers know that you’re the person behind the company. The simplest way to do this is to add a profile to your business website and make sure that customers know you are the one behind the social media profiles. Note, this doesn’t mean that you have to update your social profiles yourself. You just need to make sure that each public sector of your company has the same feel and traits. This will make customers think of one person behind the entire company, you.

Now as far as making yourself interesting enough to be remembered, you need to show some skin. You need to let them know who you are and what you stand for. It’s like being a politician. They need to know what makes you different from the rest. And remember, everyone loves a good underdog, so it’s not a bad idea to share some personal info on why you started your company.


Of course, it’s not just about you. If an employee works for you, they are part of your brand. They need to be likable, charming and charismatic. That’s why you want to be very careful when hiring new employees, particularly if a large part of their job will be being part of the public face of your business.

It’s All In The Name


Think of the household names that you are familiar with. Disney, Sony, Microsoft, Daz, Amazon and the list goes on. What do they all have in common? We think you’ll agree that they are quite unique and as such rather difficult to forget. Now, you might think this is merely good fortune or sheer luck, and in some cases it is. For instance, Walt Disney just had a rather unique name that he used to his advantage. Would he have been quite as successful if his last name had been Jones? Probably not, or he might have chosen a different name for his company. As for Microsoft, that’s clearly a marketing decision. Micro, meaning simple and efficient as well as techy with soft added on to make customers feel as though the software isn’t too complex. This plays directly into the key idea of the Microsoft brand that the user interface is always easy. Of course, getting the right catchy, cool name isn’t always simple. Indeed, these days you may find that the best business names are off the market. You might have to buy or bargain for them if you have your mind set on a name that you know will be a winner for your company.

When you do pick your business name to make sure that you run it by marketing first. You can even use polls to find out which one is more attractive to the target audience.

Pictures Speak Louder Than Words



Here’s a fun psychological fact. We’re better at remembering pictures than we are names. So, you could argue that your business logo is actually one of the most important of your brand. As such, you do want to think about what it looks like and whether it is memorable. That’s why many businesses invest in the services of a professional designer, rather than just taking one out of a cookie cutter template design frame. If you can find a truly original logo design for your business, you will already have primed your company for success.

Take this advice, and you will be able to ensure that customers never forget your company.



Making Checks & Taking Care: The Detailed Approach To Business

A business needs to constantly tow the line when it comes to trying to promote a positive image of itself. Yet this can often be surprisingly hard to do, especially in today’s fast-paced business culture. If your business is just getting off the ground and you are starting to worry about this side of things, it might be helpful to think about before you really get your teeth stuck in. In this article, we are going to take a look at some particular examples of when it really helps to take extra care in business. These might be times when failing could mean disaster or your business immediately, or just when it would be particularly pertinent to be careful. Let’s have a look.


Dealing With A Customer Complaint

All businesses receive complaints from time to time. This in itself in normal, and completely unavoidable to a certain degree. The way in which you deal with your complaints, however, is likely to show what kind of a business it is, and it will set the tone for whether or not customers tend to respect the way you do things. So how can you show extra care in this particular situation? Mostly, it is about showing that you genuinely care about the customer’s concern. You need to have strongly trained customer services staff who are adept at dealing with whatever customers might throw their way. You should also have a system in place for deciding how you apologise to customers, so that nobody feels unfairly treated. If you can deal with a complaint well, it bodes very well for your business indeed.


Hiring Staff

The people you have on board are among the most important things in the whole business. You need to be confident that you can trust them with every aspect of their job – even if it takes a little training first to get them there. The most important thing here then is to take care during the recruitment process. Above all, it is a matter of trust. It’s worth taking out DBS Checks from uCheck so that you can be entirely certain about the individual’s integrity, and whether or not you feel you can trust them in your workplace. But it’s not just about their background. It’s also a matter of taking care in terms of the whole recruitment process itself, working to ensure that you do not rush into it and that you really do end up with the best people for the job.


Finding Advertising Spots

At some point, you need to think about where you are going to advertise your business. If you have never had to think about this before, you might be surprised at just how difficult it can be to find decent spots. There is a main reason that you need to take special care here – you want your business to only associate with other businesses which you feel reflect well on the brand. So if your advertising partner is in the middle of some ethical dilemma, you might want to part ways.