Fascinating statistics from the C-Suite Study with Infographic

On October 7 IBM launched the latest in their C-suite Study series.  This is the first study where all offices within the C-suite were surveyed at the same time with the same questions. The title of this study is “The Customer-activated Enterprise”

You can download the full study here:   Global C-suite Study  or, access this and other studies via your smart device HERE

Technology is once again, as it was in 2012, the CEOs’ number one driving force impacting enterprises today. In this study, three areas emerged as critical to future success. Organisations should:

  • Open up to customer influence
  • Pioneer digital-physical integration
  • Craft engaging customer experiences

Here are some statistics from the below infographic, ready for you to Tweet:

55 percent of CEO’s cited customers as the most influential on strategic vision and business strategy – Tweet This

Nearly seven in ten CxOs recognize the new imperative – a shift to social and digital interaction. Tweet This

Organisations that have a united C-Suite are 28% more likely to be out performers. Tweet This

35% of CxO’s recognise that they don’t understand their customers well today. Tweet This

Two thirds of organisations have a weak digital strategy or none at all. Tweet This

 

CSuite Study 2013 Ben Martin IBM

 

What did you take away from the above? Is there something you would like to know more about? Drop by and leave your comments below.

Category: CEO, CMO, IBM, Technology | No Comments »

IBM study: 68% of global CMOs are ‘under prepared’ to manage social media

According to IBM‘s new, inaugural Global Chief Marketing Officer (CMO) Study, 68% of CMO’s are under prepared to manage the impact of key changes in the marketing arena that relate to social media.

The survey, based on face-to-face conversations with more than 1,700 CMOs worldwide, highlighted that CMOs see four challenges as pervasive, universal game-changers in the world of marketing:

1.The explosion of data
2. Social media
3. The proliferation of channels and devices
4. Shifting consumer demographics.

When it comes to social media, CMO’s are acutely aware that social media is challenging older, mass-marketing assumptions, skill sets and approaches, and while the most proactive CMO’s are mining new digital data sources to discover what individual customers want, relatively few CMO’s are exploiting the full power of the digital or social media.  In fact, only three-quarters use customer analytics to mine data, only 26% track blogs, only 42% track third-party reviews and only 48% are tracking consumer reviews. The reasons behind this are attributed to the fact that the tools, processes and metrics that CMO’s are using are not designed to capture and evaluate the unstructured data produced by social platforms.

More than half of all CMO’s think social media is a key channel for engaging with customers and four-fifths of respondents plan to use customer analytics, customer relationship management (CRM), social media and mobile applications more extensively over the next three to five years.

Of the top 10 priorities for managing the shift to digital technologies, 4 relate directly to social media, with another 3 potentially being impacted by social media. It’s also interesting to note that social media metrics appear as one  of seven important measures for gauging marketing success – two years ago this would never have been the case.

The fact that so many global CMO’s are concerned about the impact of social media, and how they are going to resource, manage, analyse and measure it, highlights that social media is finally moving beyond the numbers of views or fans on various channels. CMO’s are starting to realise that social media can help achieve strategic objectives and transform their business if they invest in the right resource and planning and set metrics that match their key business goals.

Click Here For the Full Study

Category: Marketing, Social Media | No Comments »