How I Hack A Conference With #SocialSelling by Peter Strid

You can’t attend every industry conference. But you can make it seem like you are there…you can join digitally…you might even find a new deal like I have!

There was a recent industry conference, let’s call it “SocialSlam15!” being held in California an exclusive resort. A great opportunity for me to rub elbows with my peers and prospect audience of marketing and sales leaders interested in Social Selling! I had one problem; for those who know me, I broke my leg a few months ago and had a date with an orthopedic surgeon I couldn’t miss, so I couldn’t physically attend. I decided to do the next best thing…Hack it to make people think I was there! (I also saved thousands $ in airfare, hotel 😉

My #SocialSelling Conference Hack was accomplished primarily using Twitter, LinkedIn, Email, Text Messaging and, yes, Periscope. My outcomes were better than anticipated. I attracted a bunch of new Twitter Followers and unsolicited LinkedIn Connections. I had 4 existing clients and 3 net new prospects literally reach out to me wanting to get together with me while I was “at the event” because they thought I was sitting in the resort with them!

Evidence:

I even received an unsolicited job offer from an attendee of “SocialSlam15!” (Thanks but no thanks). The best part of it all; I anticipate closing at least one Net New Deal because of my activity there!

Here are a few examples of the type of activity during the “SocialSlam!” Event that made my presence known:

1) I start with a post on LinkedIn…a simple screen capture of a picture of the key note speaker that I borrowed from another attendee’s tweet. Here’s a simple example of a conference being held right now in NYC called “Uncubed”. Looks like I’m sitting in the front row. Some people on my team even thought I was in NYC today after seeing this post!

2) I tweet the same content to take advantage of the many attendees referencing the #hashtag throughout the event. I also “tagged” the Uncubed team. I’m starting to get noticed! And I could continue with more tweets and posts…

With the rest of this post I’ll describe how I can “attend digitally” without physically being present and while saving $5000 and 4 days away from my office. I am engaging with peers and prospects not in an attempt to trick them, but an important observation is that when people gather physically at a conference, they also gather digitally. This creates an opportunity to engage – whether you are there physically or virtually. I’ll use an awesome upcoming Conference that I’d like to attend as an example: Selling Power Magazine’s “Sales 2.0” Event in Philadelphia!

Make Yourself Known!

1) Your best results will come if you get a head start. Before the kick off of the conference you are targeting, do some research. Review the website of the conference for basic details…Location, Timing, Agenda, Speakers, etc…

2) Find the twitter #hashtags associated with the event. Usually the conference website will have point you to their twitter handle where you might find some info. In the case of this upcoming Selling Power “Sales 2.0” conference the #hashtag is: #s20c. 3) Follow as many of the speakers and conference affiliates on Twitter that you can find…this will help you get them to notice you and set you up for tweeting about them when they are on stage. 4) Make your excitement and anticipated presence known by tweeting that you will be there! A few tips…add an image such as the logo of the conference, use the event #hashtag, tag the speakers (you can tag up to 10 people). Every time someone interacts with the tweet they will be notified!

5) Along with that tweet, make yourself known on LinkedIn as well. Here I have re-purposed that tweet on LinkedIn by uploading a photo…again making sure to tag the key note speakers.

6) Be sure to retweet, “like” and engage with some of the current activity from the speakers…especially if they are already tweeting about the event! Also pay close attention to the #hashtag in the days leading up to the event…you might find something to take advantage of.

I’ve outlined the basics of the beginning of my activity. Leading up to the show I will continue to follow the #hashtag and “like” and retweet select posts. It’s important to be creative and have some fun with it. Some events post updates to their blog or website, some even live broadcast. Use these to your advantage…listen and pull sound bites that you can retweet and credit the speaker. Speakers love being on stage and they LOVE when people boost their egos with tweets of their presentation content. People will retweet you and you will be on your way to being there. (Almost!)

This strategy can be incredibly fruitful. I have literally closed deals because of this type of behavior. For more detail on how I proceed on “gameday”, reach out to me. I have a lot more tricks…too many to list here; things like how to use Periscope for live action or even YouTube. If you’d like me to teach you or your sales team how to do this in your industry, please reach out to me…I’d love to help.

Have any hacks of your own that are similar…please share them below!

If you found this post useful…send it to your friends. Nothing better than a nice share to your followers! Thanks!

Follow Me On Twitter @PeterStrid

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23 Social Selling Stats, you need to know

On average decision makers consume 5 pieces of content before being ready to speak to a sales rep.
10.8% of social sellers have closed 5 or more deals attributed to social media. (Source)
54% of social salespeople have tracked their social selling back to at least 1 closed deal. (Source)
72.6% of salespeople using social selling as part of their sales process outperformed their sales peers and exceeded quota 23% more often. (Source)
46% of social sellers hit quota compared to 38% of sales reps who don’t. (Source)
64% of teams that use social selling hit quota compared to 49% that don’t. (Source)
80% believe their sales force would be more productive with a greater social media presence. (Source)
B2B buyers complete 57% of the buying decision before they are willing to talk to a sales rep. (Source)
92% of buyers say they delete emails or voicemail messages when comes from someone that they do not know.(Source)
The average cold calling appointment rate is 2.5% (Source)
2/3 of companies have no social media strategy for their sales organizations. (Source)
93% of sales executives have not received any formal training on social selling. (Source)
53% of salespeople want help in understanding social selling better. (Source)
96% of sales professionals use LinkedIn at least once a week and spend an average of six hours per week on the professional networking site. (Source)
82% of prospects can be reached via social media. (Source)
50.1% of social salespeople spend between 5% to 10% of their time on social media. (Source)
21.7% of the sales people are not using social media, 18.9% cited not using it because they didn’t see the value and 45% cited because they did not understand social selling. (Source)
77% of B2B buyers said they did not talk with a salesperson until after they had performed independent research (Source)
36% of buyers said they didn’t engage with a sales rep until after a short list of preferred vendors was established. (Source)
84% of B2B decision makers begin their buying process with a referral. (Source)
A warm referral increases the odds of a sales success 2x-4x. (Source)
71% of salespeople believe that their role will be radically different in 5 years. (Source)
69% of sales executives believe that the buyer process is changing faster than organizations are responding to it.(Source)

Have any intriguing social selling statistics to share? Please post them below, we’ll use them in a follow up and attribute it to you & your source.

Sources Used:

CEB
Salesforce
The Sales Management Association
DemandGen
Accenture
Edelman Trust Barometer
A Sales Guy Consulting
Aberdeen Group
IBM Preference Study
LinkedIn Sales Solutions
American Association for Inside Sales Professionals

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10 Ways To Teach Your Customers To Buy From You by Gerry Moran

When it comes successful social selling and meeting your sales quota, being more like a car mechanic, instead of a car salesman, might be the key to your success. Huh? How are you going to meet your quota if you don’t act like the tenacious and famous car salesman, Cal Worthington?

I have purchased over 10 cars in my lifetime and cannot remember any of the names, faces or other details of the people who sold them to me. However, I remember every car mechanic I’ve ever worked with. I remember each of them because we built a trusting relationship. They taught me and did not sell me. They showed me how to maintain my car and advised me on what to look for when buying a new car. They were my trusted advisor who helped me fix my current problem and frame my future purchase. Wow!

Whether you are selling enterprise software solutions in the cloud or trading show shipping services you can position yourself as a teacher, like my car mechanics, and reap the rewards of being a top seller.

Social Selling Lessons | Be A Teacher Not A Seller

1. Differentiate Yourself From The Sales Sharks. With InsideView reporting that 90% of CEO’s do not return cold emails or calls, becoming a trusted advisor and teacher to your customers makes sense. It’s the only way to break through to them. Don’t ‘look’ like the typical sales professional and you will separate yourself form the herd of sales sharks.

2. Don’t Be All About Making A Deal. Instead of focusing on a small amount of sales, build a large social network people modeled after your customers and their influencers. 75% of B2B decision makers use social media to learn. So, plug into this larger network, to bust your quota.

3. Pass On Valuable Information. Don’t use your social media and network channels to promote your solutions. Pass on valuable information, instead, to lead the conversation to you when the time is right to buy. You want to be known for handing out knowledge and not brochures.

4. Associate Yourself With Great Brands. You are the company you keep, so keep good company. Associate yourself with great knowledge brands, like Harvard Business Review, Financial Times and the Wall Street Journal, to build your reputation and brand.

5. Think Outside The Trade-Show Booth. Cast the trade booth sales mentality away and spread your knowledge so people will eventually visit your trade booth when it’s time to buy; 73% of customers are willing to engage with you on social media, so get to it!

6. Use Social Media To Teach And Not Sell. Selling is best done face-to-face. However, Social Media Today reports B2B buyers look at an average of over 10 digital resources before ever making a purchase. Since customers need to learn before they buy, use this opportunity on social media to connect. Your customers are there whether or not you are.

7. Teach And Connect With Today’s Technology. Connect and get on the radar of your customers and potential networks by retweeting, sharing, commenting and favoriting others’ content. Intersecting with their learning tools is a great way to build a relationship instead of finding and phoning them from a LinkedIn search. LinkedIn reports 85% of IT Decision Makers use social networks for business, so your future customers are waiting for you to socially engage.

8. Develop Insights. Before you teach and connect with your customers, you need to listen to the customer and their customers. Listening is a great way to prepare for your connections and calls. SirisuDecisions reports 82% B2B decision makers think sales representatives are unprepared for meetings, so this insight-driven approach will help you build the best social selling lesson plan.

9. Tap Into The Ready-made Network. There is an entire social community on LinkedIn, Twitter and blogs, where customers are tapping to learn how to be smarter, more effective, more efficient to make more money. Determine how to tap into this potential, leverage the rules of engagement, and position yourself as a teacher; especially since the Sales Benchmark Index reports reps with 5000+ linked in connections have a 98% chance of attaining quota.

10. Be A Publisher. In addition to curating and passing on the great content to your network, create your own assets on a blog. Blogging is the social selling secret weapon. Hubspot reports that 92% of companies that blog multiple times per day have acquired a customer from their blog, so this strategy seems like a no-brainer!

Do you have another teaching tip to share? If so, please comment below.

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Have You Been Social Selling All Along? by Susan Marshall

Chances are, you’ve read a blog post, joined a webinar or attended a conference that celebrated the “social selling” revolution. Supporters of the social selling movement claimed that LinkedIn, Facebook, Twitter, and other social sites would bring an end to the stereotype of pushy, disconnected, quota-hungry salespeople and give rise to a new breed of relationship-first sellers who use social media to seek connections instead of transactions; who share valuable resources instead of pushing products; who listen instead of talk.

Yet despite the promise of social selling, just one in four salespeople know how to use social media to sell, and a mere 31 percent of reps report using social media at all in their sales process.

The meager adoption of social selling, however, isn’t because it doesn’t work. In fact, 73 percent of social salespeople strongly outperform their traditional selling peers. The problem is that the concept of social selling is woefully misunderstood.

Many salespeople tend to think of social selling as an entirely new discipline: “I know how to sell in the real world, but now I need to learn how to sell on Facebook, LinkedIn, and Twitter.” But the simple truth is that social selling isn’t new. The same traits that determine if you’re a good salesperson offline—being honest, helpful, and informative—are what make salespeople successful in the social sphere. Social media are tools. Being a good salesperson is a mindset13. (highlight to tweet)

So, although you may have at first been intimidated by the concept of social selling, understanding the similarities between selling online and traditional selling will help put you at ease. You’ve been social selling all along, and you didn’t even know it.

LinkedIn: Like Trade Shows Without the Travel

Trade shows are a massive investment in time and money. The average attendee travels more than 400 miles to each show and spends more than eight hours meandering through a maze of exhibits in search of leads. The grueling days and hefty travel expenses are worth it, though, if each trade show visit results in new relationships forged on the exhibit hall floor.

It’s that same ability to build meaningful, long-lasting relationships that makes LinkedIn so valuable to salespeople.

Contrary to popular belief, LinkedIn is more than a job-hunting destination—it’s an incredibly deep research and prospecting tool that can be used to unearth new prospects and identify key points of entry into the businesses you’re targeting.

Consider how you select which trade shows to attend before buying a badge. You visit the trade show website, do some research on who’s slated to speak and which companies are signed on to exhibit, and then make a judgement call on if you think it’ll draw the type of prospects you’re looking for.

Finding and connecting with prospects on LinkedIn is even easier. Featuring a variety of search options and detailed profiles, LinkedIn enables you to quickly find the people you want to connect wit2h and makes it easy to ask existing connections to introduce you to their connections to broaden your network.

Following through on our analogy, if you think of LinkedIn as a trade show, thenLinkedIn Groups are the swanky, invite-only after parties. And, just like at real parties, nobody likes a pushy salesman crashing a LinkedIn Group. Groups aren’t a place to hawk your products and services. Rather, they’re a place where you can answer questions, share relevant and informative resources, and engage in conversations. By joining in on these real—albeit digital—conversations, you’ll earn a reputation as an expert whose products or services are worth paying attention to.

Twitter: A Warmer Alternative to Cold Calls

Think those cold calls are working? Think again. According to sales research groupHuthwaite, 91 percent of people never respond to cold calls and, even worse, 71 percent find them annoying2. Even salespeople hate cold calling: 63 percent of reps say it’s what they hate most about their jobs.

Even if cold calling is a necessary evil to filling your funnel, wouldn’t it be nice to know just a little bit about a prospect before reaching out to them? Well, think of Twitter as a tool for making cold calls warmer.

The best thing about Twitter is that you don’t need to tweet a single thing to start seeing its value—all you need to do is start “listening.” Twitter is the perfect tool for conducting some basic pre-sales research, because you can search for specific keywords and phrases to identify prospects. Plugging in a competitor’s name might turn up a Twitter rant from an unhappy customer looking to make a switch. Or, you might find that a prospect is narrowing down their shortlist and looking for suggestions from the Twittersphere. You may even stumble upon some of your own customers requesting (or, in more severe cases, demanding) help.

Twitter enables you to find and engage with prospects at every stage of the sales cycle, and can even help you intervene should a current customer be having a hard time. And, should you be so inclined to share some tweets of your own, you’ll find that the Twitter audience is eager for advice: 73 percent of people trust the information they receive from Twitter.

Now, isn’t that better than taking a shot in the dark on a cold call?

Facebook: A Friendlier Way to Nurture Leads

Potential buyers don’t become customers overnight. In fact, according to MarketingSherpa, 79 percent of marketing leads never convert into sales due to lack of lead nurturing. Conversely, leads that are effectively nurtured make 47 percent larger purchases than non-nurtured leads, according to The Annuitas Group.

Relationships are critical in today’s sales cycles, and the only way to build those relationships is by communicating with buyers throughout every stage. Phone calls and email have been the two biggest lead nurturing mainstays among sales reps, but Facebook presents a unique opportunity for salespeople to connect with prospects and maintain relationships over time.

While Facebook started as a way for college kids and, eventually, friends and family to keep in touch, it has evolved to become an important source of news and information for the majority of adults. Nearly 80 percent of people consume some news when checking Facebook, including a small percentage who consider Facebook their primary news source. In other words, it’s no longer taboo to share information (provided it’s relevant and useful) with your Facebook friends.

Nurturing leads on Facebook is no different than nurturing them on a phone call to check in or an email that includes a relevant case study. Nurturing—using any communication channel—is less about closing the sale, and more about answering and asking questions, providing valuable content, and engaging in real conversations. And because Facebook is a place where people are more inclined to share what’s happening in their personal lives, it can lead to even deeper, more meaningful connections.

You’re Already a Social Selling Pro

Social Selling isn’t a new concept; it’s simply taking the same traits that make people good at selling at trade shows, on phone calls, and throughout the nurturing process and applying them across social channels. If your goal is to provide useful information and forge a meaningful relationship, then you will see your sales spike regardless of if you’re meeting in-person on the trade show floor or on LinkedIn, making contact through a cold call or on Twitter, or nurturing through follow-up emails or Facebook. Simply put: social selling is selling.

For 25 years, Susan Marshall has been building and launching some of the best-in-class professional web and video editing applications including Flash, Dreamweaver, and Final Cut Pro, as well as leading digital marketing efforts for ExactTarget, Salesforce Marketing Cloud, and more. Capitalizing on her past experience at Apple and mobile startups like ChaCha, Susan now serves as the CEO and co-founder of Torchlite Digital Marketing

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Social Selling Trends for 2015 by Jeffrey Gitomer

Free Sales! Free Sales! Step Right Up and Get Your Free Sales!

What are your social goals this year?

No, not who are you taking to the dance on Saturday night. What are your intentions to create more online social involvement that leads to attraction, engagement and sales. Social sales. Oh, that.

UPDATE: Social sales and social selling is the new black.

SET YOUR SALES COMPASS ON “SOCIAL” AND THINK ABOUT THIS:
• What are your social value offerings?
• What are your social product offerings?
• What is attractive about your social offerings?
• Where is the perceived value in your social outreach?
• Where is the perceived value in your social offerings?

These are painful questions – but I’m just getting started.

My good friend, and IBM’s social evangelist, Sandy Carter, asked me to comment on what’s next in the world of social selling for 2015.

Here are the Social Media and Social Selling Trends for 2015:
• Social media and social selling are entering the next phase. It’s the “comfortable with” phase – big companies and previous naysayers in general are branching out and digging in. Everyone is realizing the unlimited power, and has some experience with the process and applications. Comfortable enough to BUY.
Social Selling Challenge: Are your customers and prospects buying from your online offerings?
• Will your social selling offers only bring sales? The discount offerings bring customers. The value offerings bring customers and PROFIT!
Social Selling Challenge: How much profit are your online sales bringing in?
• Every social media site is trying to do and be everything to everyone. Photos are now everywhere. Videos are now everywhere. The “likers” are now everywhere.
Social Selling Challenge: How current is your social presence? Are you gaining a following?
• Kids will continue to abandon Facebook for Instagram – 300,000 million Instagram users – and don’t be misled by the word “kid” – in 5 years they’re your new customer – and will probably be more social savvy than you are.
Social Selling Challenge: What are your kids doing? What are they buying?
• Smartphones will continue to be the social involvement device of choice.And the app will continue to dominate Internet use.
Social Selling Challenge: Do you have a social selling app? What’s your plan to get one or improve the one you have?
• “Social” involvement is no longer an option – it’s an imperative. You no longer have a choice – it’s all in or be left out.
Social Selling Challenge: Who is in charge of social sales and social selling in your company?
• Social selling is becoming more prevalent and more sophisticated.Analytics is the new black. Data-driven selling is the new norm.
Social Selling Challenge: do you know who your online customers are?
• App developers are thriving to capacity. That should tell you the story all by itself.
Social Selling Challenge: Partner with an app developer and make something happen.
• Purchases are the final frontier. The more people buy online, the more social interaction becomes and stays relevant. Ratings by customers will outweigh all other forms of advertisements.
Social Selling Challenge: What is your social selling volume? And what’s your plan to double it?

My business plan for 2015 has a heavy concentration on social selling. So much so that I am writing (like this), investing in infrastructure (website and apps), and intensifying my social presence with more value messages.

Oh, I am also learning. Social selling is more fluid than mercury. Changes occur by the hour. And game-changers appear daily. I study the marketplace and especially MY marketplace, daily.

Where is the attraction coming from and what’s happening once the attracted actually land someplace? Are they buying or are they flying (okay, clicking) away?

Social selling is on the rapid rise. And unless you’re Amazon or Apple, you’re way behind the eight ball in development and execution.

Hopefully your competition sucks worse than you do. And hopefully you’re doing something about it sooner than they do.

This article can be found in the Jeffrey Gitomer’s Little Pocket Reference

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