Is everyone supporting social media at your company?
I’ve just finished a great post by Marcus Sheridan, in which he covers 5 ways to get your entire company on board with social media.
This post is highlighting these great points, with some thoughts of my own mixed in.
To read the original post go here:
Firstly – you need to have a sponsor, a champion for the cause preferably an executive. This individual will be the motivator, co-ordinator but this is not someone whom burdens all the responsibility. Further attributes – credible authority, can moderate disputes, can provide or raise budget, liaison between social and greater strategy, strong relationship with social media evangelist.
Secondly – Educate, bring all as many people as you can to a social media summit. Do not mass email employees telling them to join twitter, write a blog “Like” a page.
Phase 1: The basics;
Start with your guidelines, the can’s, the cant’s. Include an etiquette guide.
Introduce the tools and the platforms, uses – familiarisation.
Provide resources for learning. Include online, realtime and hands on.
Points of contact within the company.
Phase 2: Regular use;
How to represent the brand.
Scenario planning, fire extinguisher response.
Thirdly – Encourage Employee action. Each employee can make a difference. Rewarding activity through the use of gamification is one way. A great friend of mine recently wrote a great article on gamification well worth a read. Also Marcus refers to a great example in his blog.
Fourth – Create a Social Media Newsletter – If I could +1 this part of his post I would. From personal experience this works, and works well. I run a community on social business which, in just over six months, has over 2500 active members. After every issue there is an influx of new members as the word spreads. Why is it successful? Its sleek, easy to read and bullet pointed.
Fifth – Education Education Education
The landscape is changing rapidly in this new world. So staying up to date is completely key for long term success.
Yet again I agree with Marcus. My team run twice weekly calls every on various topics, various platforms and various speakers. The key to the high attendance – short and sweet. No longer than 20 mins content and time for Q&A at the end.