What Social Consumers Want From Brands (And What They Actually Get From Marketers) [INFOGRAPHIC]

Did you know that while more than three-quarters (76 percent) of marketers feel that they know what their consumers want, only about one-third (34 percent) have actually asked?

This divide, coined as the perception gap by industry analyst Brian Solis, naturally presents a problem for brands looking to maximize user engagement and conversion rates on platforms such as Twitter and Facebook. For optimum results, marketers need to put their egos to one side and reach out directly to their audience – or suffer the consequences.

Last fall, research from the Pivot Conference, set to take place this year between October 15-16 in New York, revealed a clearer picture of the disconnect between what consumers want and what they actually receive from brands they follow within social channels.

What Consumers Want From Social Brands

  • Deals and promotions (83 percent)
  • Rewards programs (70 percent)
  • Exclusive content (58 percent)
  • Feedback on new products (55 percent)

What Marketers Think Consumers Want From Social Brands

  • Insights for buying decisions (59 percent)
  • Customer service (58 percent)
  • Feedback on new products (53 percent)
  • Deals and promotions (53 percent)

Given how many fans want deals and how relatively few marketers are likely to be offering them, at least consistently, there must be an awful lot of disappointed social media users out there.

Pivot Conference have underlined their findings with this infographic, which takes a closer look at the perception gap between social consumers and social marketers

(Source: Pivot Conference. Marketing image via Shutterstock.)

Why do you follow a brand?

Why Do Users Become Disengaged With Your Email [Infographic]

After visiting your website, making a purchase, or stumbling across your company’s blog, a customer has signed up to receive email from you. For a marketer, this is the most fragile, difficult relationship to maintain: email engagement. One wrong step can end in tragedy with your electronic correspondence in the spam folder. Look at this infographic below to find out how to avoid this tragic fate when sending your emails to the masses.

 

Created by Litmus

How are you using email?

In Peer Review We Trust [Infographic]

In Peer Review We Trust: Consumer Reviews vs. Other Ad Tactics

Consumer confidence in advertising has been swiftly shifting over the past five years; 7 in 10 internet users now trust brand websites and consumer opinions over traditional forms of marketing and advertising. Where else has consumer confidence in advertising shifted?

created by Flowtown.

The Measure of Performance

What Does Social Media Success Mean to Your Business?

The following infographic depicts 2011 data showcasing how small business owners feel about social media and how small businesses measure what they perceive as success via this marketing channel. More specifically, focusing if small businesses are utilizing social media properly and know how to properly measure ROI.