IBM Watson to add Citi Bank to its CV

So here I am watching I,Robot and doing my banking, which I do online because lets be honest, banking customer service is often lacking.

I then recall a colleague mentioning Watson, the IBM SuperComputer, was entering into the financial industry. It’s first job looks like it will be with Citi Bank, one of the largest institutions. With Watsons huge data crunching capabilities, you should be able to ask question such as: “How much money do I need to retire?” or “Should I reshuffle my investments given the volatility of the world markets?” And then imagine getting an expert, personalized response in just a few seconds time.

Citigroup, is the first to tap Watson’s enormous data-crunching capabilities and is planning on using the supercomputer to “analyze customer needs and process financial, economic and client data to advance and personalize digital banking.”

(I am are not sure what it says about the state of banking that it takes a robot to make it personal.)

‘Watson’ already has started working in health care. IBM formed a board on Friday that will explore how ‘Watson’ can help the health care industry. ‘Watson’ started working for WellPoint, one of the largest health insurers, in September.


Smarter Planet Blog – Financial Services